Support : Report An Issue

See any problems with thankful?

If so, please leave a comment here or just send mail to We want to address any issues you have ASAP!

We are #thankful for you!

11 thoughts on “Support : Report An Issue”

    1. Unfortunately, if the app is deleted, the data is deleted. There is an update coming soon which will use iCloud to store and save your entries using Apple’s iCloud. We’re also researching good alternative backup solutions.
      In the mean time, the best way to save your entries is to not delete thankful until the upcoming update (ok, we know that’s not a great solution), or open each entry and save it to something else temporarily (ok, we know this is not great either), or post each entry to Twitter or Facebook (not ideal either).
      We are working on the iCloud saving solution as our #1 next priority.

    1. Thank you very much for pointing out that you are using iOS 6. Thankful is using some iOS 7 specific code, which will unfortunately crash on an iOS version less than 7.

      So there are 2 options for you:

      1. Update to iOS 7. It’s awesome! This should fix the problem you are seeing right away.

      2. Wait for the next update to thankful (it may be a few weeks for Apple to review and approve the update).

  1. Great timing Sarah!

    First of all, thank you for using thankful!

    Second, version 2.5 of thankful has been submitted and will be available soon with a new feature for resetting the counter to whatever you’d like (up to 1,000,000).

    I can wait for the update and we hope you enjoy it too!

    We are #thankful for you!

  2. Where fan I find the French language?

    In the AppStore it sais Many language. I didn’t find place to change the language

    Thank you Andy Sorry for my English Waiting.

    1. For other languages, your device simply needs to be set to the appropriate region/language on your device. There isn’t a specific setting in “thankful” for this. If you have feedback on the terms/language used, please send us mail at Thank you!

      Pour les autres langues, votre appareil doit simplement être sur la région/langue appropriée sur votre appareil. Il n’est pas un paramètre spécifique à “thankful » pour cela. Si vous avez des commentaires sur les termes/les termes utilisés, veuillez nous envoyer mail à Merci!

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